FREQUENTLY ASKED QUESTIONS

Photography

What is your pricing?


Most of our pricing is readily available on our site. For the services with no ordering page, or pricing information available, there are too many variables to truly give you an accurate, one-size-fits-all price. We also create custom collections for many clients, which is something that we can do for you, as well. If you’d like to obtain detailed rate information for your project, just send us an email or fill out our contact form, and we will get you all the information that you need, as soon as we can.




What is your cancellation policy?


Once your photoshoot has been scheduled on our calendar, cancellations are accepted up to 7 days prior to your appointment. Cancellations made within the 7-day window will require a $75 rescheduling fee, in addition to the cost of the new booking fee. This is because once your appointment is confirmed, we do not accept any other business during that timeframe and are required to pay our employees for the time they block off as well. Of course, we understand that emergencies do come up, and in some instances, we may choose to waive that fee.




Do you have a second Photographer?


For our Event and Wedding Shoots, most of our packages include coverage with a second photographer. All our other shoots, including Elopements and Engagements are all solo-photographer coverage. If your selected package doesn’t include that coverage, one can be added for an additional $125 per hour.




Do you edit all your photos?


Yes, we do! Every image we deliver has been hand-edited, one-at-a-time, without batching in bulk groups or mass producing the results. Our highly trained editing team also often selects a few favorites for special attention above and beyond the individual image editing.




Where are you located, and how far will you travel?


We are in Northern Indiana (Angola) and travel within 30 miles without requiring any additional travel fees. We are very comfortable traveling for events. Rest assured that should you commission us to cover your Wedding or Event, and travel to you, then you are hiring a team very experienced with travel for business. Travel is billed very simply – if airfare, hotel, and rental car are needed, all you are responsible for is the exact cost of the charges.




Do you provide Videography services as well?


We do! We are somewhat limited in our videography capabilities currently, so let us know what you are looking for and we can let you know if we can do it and get you an estimate.




Do you have past clients we can speak to as references?


We understand why you would ask this. After all, if you’re applying for a job, it’s customary to list your previous work experience and references. We don’t provide past client references to prospective clients for a few reasons. First off, any reference we provide you would be biased – of course we would pick the clients that we know would speak most highly of us, and our services. Secondly, we truly respect our clients’ investment in our services and work and could never ask our client to market for us on their own time. We do have Client Testimonials and Case Studies available on our website.




We have the perfect location in mind for our shoot, do you know if we need a permit?


We would love to help with this, but we truly don’t know about every location. If you’re getting married on-site, the chances that you’ll need a permit are very small. If you’re leaving your venue and going somewhere else, a permit might be required. There are many places that do require a permit, but the permit must be obtained by the client, not the photographer. If you have a question about a location, just let us know and we will help you figure out if a permit is needed.




Can some photos be delivered in color, and black and white?


Of course! All our Wedding and Engagement photos are delivered in black-and-white AND in color. That way you can choose between the two! For all other shoots, additional images and edits can be added on for just $25 per digital image.




When will we receive our images?


We ask for up to 12 weeks to deliver a full wedding or event gallery. For any type of portrait session, we ask for up to 2 weeks. We are known for a quick turnaround, so we like to get your photos back to you as soon as we can. Need you photos done in a specific amount of time? No problem. We now offer “rush fees” so you can get your photos right away.

5 Day Rush Fee 24 Hr Rush Fee

Portraits - $100 Portraits - $200

Weddings - $300 Weddings - $500




How many images will we receive from our Wedding?


The number of photographs taken depends on many things – the number of guests, hours of coverage, types of events, hours of dancing, and so forth. Our average for an eight-hour day with a second photographer is 650 images, but those numbers may vary depending on the day itself. If you have questions about image quantity, I’d love to hear more about your plans! This would help us provide you with a more detailed explanation and estimate.




Will you work with my budget?


We wish that we could work with every budget! From time to time, we will try to work within a set budget if we have the date available. If you have a special circumstance like this, please message us so we can chat more. Unfortunately, this does not apply to weekends, and there is no guarantee, that we can do it.




Do you need to attend our Wedding rehearsal?


Rehearsal dinner coverage is available if you’d like to add it to your collection; otherwise, we don’t attend the rehearsals.




Do you deliver unedited (RAW) images?


The raw, unedited files aren’t available for viewing or purchase. The images selected for editing and final delivery reflect our very high standards and the rest aren’t archived. Please rest assured that that any images not delivered truly are outtakes! We do not cull to meet a certain number of delivered images, so every viable image is edited carefully and delivered.




I have the cutest pet - Can I bring them to be in the session?


Absolutely. Pets are welcomed at all our sessions. Bring your snake, bird, cat, dog – whatever kind of pet you own, we want to be friends with it. We do always recommend having a friend come that can keep your dog busy when we are done with them.




What type of sessions do you offer?


There is not a single thing we don’t photograph. We photograph families, events, sports, newborns, engagements, weddings, portrait sessions, and lifestyle work. If you can think of it, we most likely take photos of it. We love growing with our clients and becoming their photographer forever.




How long do you store files for?


We love our artwork, and we would love to be able to save every file, from each and every client, but we simply don’t have enough storage to do so. Two weeks following delivery, un-purchased images and designs are deleted from our archives. We do offer Long-Term Archival of images, designs and design files for an additional cost.




Can you hold a date for me?


To be fair to everyone, we can’t hold a date, or pencil you in, without a retainer and signed contract. We accept bookings on a first come/first served basis.




Do you offer Engagement Sessions?


Yes, we do! We love Engagement Sessions! We are available to travel for your Engagement Session; certain travel rates may apply to areas outside our usual geographic location. Night and weekend shoots are also available, and an additional fee may apply. If you have any questions about your Engagement Session, please don’t hesitate to contact us!




Do we get the copyright of the images?


Copyright is something that we get asked about often. Many photographers include a “copyright release” in their contracts, which just means the same as a print release to have your images printed by yourself, or any lab you choose. But, that’s not the same as obtaining copyright. Copyright simply means that we are the creator of the images, and we “own” the copyright. We do not sell or transfer ownership of our artwork, but you will have the ability to print and share your images as much as you’d like.




Are our digital files watermarked?


They are not. The High-Resolution files we deliver will not have any watermarks.




If I need to cancel or reschedule, is the retainer refundable?


The retainer fee and all monies paid are non-refundable. The retainer guarantees that we will hold the date exclusively for you and once you’ve signed the contract, we turn down all other commissions for that date.




Can we pay a portion of the cost after the session?


We do require full payment before the session. Payment for overtime, album upgrades, or additional products beyond your session contract, however, all are due post-session. If you have any concerns about the payment schedule, we’d love to chat with you about them!




What is your payment schedule?


A retainer of 50% of your total project fee is due at the time of booking, to reserve your date. You’ll have two more payments after that, each of 25% of your balance. One payment due two weeks before your session, and the final payment due the day of the session. We will send you email reminders when your payments are due. We like to make things as easy as possible for you – we know you’ve got a lot on your plate!




If we’re running late, will you stay later than you were scheduled?


Of course! We do have an overtime rate, and it goes into effect only with your permission and approval that we continue coverage.





Web Design

What is your pricing?


Most of our pricing is readily available on our site. For the services with no ordering page, or pricing information available, there are too many variables to truly give you an accurate, one-size-fits-all price. We also create custom collections for many clients, which is something that we can do for you, as well. If you’d like to obtain detailed rate information for your project, just send us an email or fill out our contact form, and we will get you all the information that you need, as soon as we can.




How and when will we receive our designs?


A finished project is yours upon receipt of final payment. At your request, we will supply the electronic files to you on USB Flash Drive, Dropbox, or through email. We also keep a copy of your project on file for later updates should you lose your copy.




Do you have past clients we can speak to as references?


We understand why you would ask this. After all, if you’re applying for a job, it’s customary to list your previous work experience and references. We don’t provide past client references to prospective clients for a few reasons. First off, any reference we provide you would be biased – of course we would pick the clients that we know would speak most highly of us, and our services. Secondly, we truly respect our clients’ investment in our services and work and could never ask our client to market for us on their own time. We do have Client Testimonials and Case Studies available on our website.




How long do you store files for?


We love our artwork, and we would love to be able to save every file, from each and every client, but we simply don’t have enough storage to do so. Two weeks following delivery, un-purchased images and designs are deleted from our archives. We do offer Long-Term Archival of images, designs and design files for an additional cost.




Will you work with my budget?


We wish that we could work with every budget! From time to time, we will try to work within a set budget if we have the date available. If you have a special circumstance like this, please message us so we can chat more. Unfortunately, this does not apply to weekends, and there is no guarantee, that we can do it.




What do you charge for design services?


Prices depend on many variants, but you can be sure you are getting a great value for your design project. Design jobs are charged by the hour. Typical graphic design projects are $75/hr. or a flat $125 for a small to medium setup job. We also bill in 15-minute increments for web work. If you have small changes to a pre-existing file that takes 5 minutes for a quick update, we will charge the minimum amount of $18.75 for 15 minutes. Website work starts at $75 per hour.




Can you provide all our Web Design and Hosting needs?


Yes – we are your one stop company to provide all your web services and fully backed by GoDaddy. No more not knowing who to call if you have problems – we can register your domain name, design your website, provide your web hosting and arrange your email accounts for you.




How does your Website Design process work?


During our initial meeting, we first begin by discussing your ideas, target market, and goals for the website. We then ask for samples of existing sites that you like or dislike to get an idea of your taste. Sometimes the client already has a design concept in mind. Other times, they have no idea what they want. Either way, we make sure we have collected enough information before we begin work. Our website design service is very straight forward. If you’d like to see extra concepts after our initial two ideas or if you need a couple website designs for multiple companies, our service can be priced according to your needs.




Is the artwork our property once we pay for it?


No, not the actual artwork files unless agreed upon in the proposal. However, ALL approved web images and high-resolution images purchased are 100% yours once the project is fully complete and paid for.




Can I get an email with my new website?


Yes, you can! You will probably wish to have several email addresses set up. (e.g. sales@yourdomain.com, info@yourdomain.com, john.smith@yourdomain.com, etc.)




I need something designed yesterday - can you help me?


We can usually accommodate your rush job depending on how full our production schedule is, however, a rush fee may be added. Call us to find out.




What is our involvement in the design process?


As a non-agency, we listen to our clients from the start. We encourage the client to bring in any samples, color combinations/swatches, and ideas they may have to help us get an idea of style before starting to work with new clients. During the design process, the client is asked to approve certain colors and fonts before work continues. Once the design project is ready for print, we will submit a final proof for the customer’s approval before submitting to production. Once a job is in production, the job cannot be cancelled. At the conclusion of a project, the client may request the artwork in various formats if payment was made for design services.




Can I check on the process of my design while it’s in process?


Once the retainer is received, normal turnaround for logo design is 14 days. We present the logos to the client at the black and white stage, then again at color stage and wait for final approval before we save out all the files for you. The client logo files are their artwork, and we are upfront about this part of the process.




Can we move our site to someone else to host?


You may move your website to another web hosting service at any time. We set the account up in your name so that you have access to it at any time.




What format do you need web content delivered to you in?


It is helpful to us if you provide text and photographs in electronic form – for example, the files output from a digital camera and the words in MS Word or similar format. If this is not possible, we can help get you information ready for use on the website.




Will our website be "Search Engine Friendly"?


All our websites are created with search engines in mind and the website design is complaint with search engine guidelines. It is a good idea for your website to be reevaluated in time, as over a period the search engines do alter their rules and algorithms and you will want to be certain that your website is kept up-to-date and complies with the new rules.




Do we have to use you to maintain and update the website once it’s done?


No – once your website is designed, it belongs to you, and you can commission anyone to update it for you – although of course we would like to think that you are happy with your services and will continue to use us for your website maintenance. In addition, if someone else is used to update and maintain the website that we will not be liable for any potential layout changes that may incur.




Will everyone see our website the same?


Your website visitors will see some things differently depending on their browser, screen resolution settings and their individual computer settings and toolbars. We design sites with that in mind and preview them in several browser types and resolution settings before publishing. Obviously as technology alters then eventually all websites may need reevaluation.




We already have a website, can you update it for us?


Yes, we would be happy to look at your existing website and give you a quote for updating it.




Do you redesign existing websites?


Yes, we do. We can redesign, retaining your company corporate style or we can redesign to give you a completely new image. Is your website up to date? We can redesign your site to take advantage of the latest web technologies.




Do we need to install any software?


No, none. Everything is web or cloud based.




Can I see how many visitors viewed my site?


Yes, we setup Google Analytics, a web tracking software which records where your visitors are coming from and which pages they looked at, which search engines are being used, which phrases are being typed into which search engines and many more interesting web tracking facts which you should find useful for future marketing campaigns.




How long will it take for our website to be designed?


The timescale of a website design project is often dictated by the client, but typically ranges from 4-8 weeks. If you have a deadline in mind, we will do our best to meet it for you. The most common delay in the creation and completion of a new website is waiting for content (text/images) to be sent to us by the client.




How many pages can we have on our website?


As many as you would like. From a search engines point of view – the more the better!





Graphic Design & Branding

What is your pricing?


Most of our pricing is readily available on our site. For the services with no ordering page, or pricing information available, there are too many variables to truly give you an accurate, one-size-fits-all price. We also create custom collections for many clients, which is something that we can do for you, as well. If you’d like to obtain detailed rate information for your project, just send us an email or fill out our contact form, and we will get you all the information that you need, as soon as we can.




Do you have past clients we can speak to as references?


We understand why you would ask this. After all, if you’re applying for a job, it’s customary to list your previous work experience and references. We don’t provide past client references to prospective clients for a few reasons. First off, any reference we provide you would be biased – of course we would pick the clients that we know would speak most highly of us, and our services. Secondly, we truly respect our clients’ investment in our services and work and could never ask our client to market for us on their own time. We do have Client Testimonials and Case Studies available on our website.




How and when will we receive our designs?


A finished project is yours upon receipt of final payment. At your request, we will supply the electronic files to you on USB Flash Drive, Dropbox, or through email. We also keep a copy of your project on file for later updates should you lose your copy.




How long do you store files for?


We love our artwork, and we would love to be able to save every file, from each and every client, but we simply don’t have enough storage to do so. Two weeks following delivery, un-purchased images and designs are deleted from our archives. We do offer Long-Term Archival of images, designs and design files for an additional cost.




Will you work with my budget?


We wish that we could work with every budget! From time to time, we will try to work within a set budget if we have the date available. If you have a special circumstance like this, please message us so we can chat more. Unfortunately, this does not apply to weekends, and there is no guarantee, that we can do it.




Do I get a Vector file of my Logo once it's finished?


Yes, you get EPS (Vector), jpeg, png, and a word file that works like clipart. Our logo design can be used to complete stationery and brand marketing – including business card, letterhead, envelopes, brochure design, websites, graphics for websites, direct mail design, email marketing, mailing labels, presentation folders, and any other designs your business may require.




How does your Logo Design process work?


During our initial logo meeting, we first begin by discussing your ideas, target market, and uses for the logo. We then ask for samples of existing logos that you like or dislike to get an idea of your taste. Sometimes the client already has a design concept in mind. Other times, they have no idea what they want. Either way, we make sure we have collected enough information before we begin work. Our logo design service is very straight forward. If you’d like to see extra concepts after our initial three ideas or if you need a couple logo designs for multiple companies our service can be priced according to your needs.




What do you charge for design services?


Prices depend on many variants, but you can be sure you are getting a great value for your design project. Design jobs are charged by the hour. Typical graphic design projects are $75/hr. or a flat $125 for a small to medium setup job. We also bill in 15-minute increments for web work. If you have small changes to a pre-existing file that takes 5 minutes for a quick update, we will charge the minimum amount of $18.75 for 15 minutes. Website work starts at $75 per hour.




Is the artwork our property once we pay for it?


No, not the actual artwork files unless agreed upon in the proposal. However, ALL approved web images and high-resolution images purchased are 100% yours once the project is fully complete and paid for.




Can I check on the process of my design while it’s in process?


Once the retainer is received, normal turnaround for logo design is 14 days. We present the logos to the client at the black and white stage, then again at color stage and wait for final approval before we save out all the files for you. The client logo files are their artwork, and we are upfront about this part of the process.




What is our involvement in the design process?


As a non-agency, we listen to our clients from the start. We encourage the client to bring in any samples, color combinations/swatches, and ideas they may have to help us get an idea of style before starting to work with new clients. During the design process, the client is asked to approve certain colors and fonts before work continues. Once the design project is ready for print, we will submit a final proof for the customer’s approval before submitting to production. Once a job is in production, the job cannot be cancelled. At the conclusion of a project, the client may request the artwork in various formats if payment was made for design services.




I need something designed yesterday - can you help me?


We can usually accommodate your rush job depending on how full our production schedule is, however, a rush fee may be added. Call us to find out.